Your details, and what we do with them.

01 — Who we are

Smooth Moving & Storage.

A family-owned moving and storage company based in Hollywood, Florida, working Miami-Dade, Broward and Palm Beach counties. This policy covers this website, smoothmovingstoragefl.com, and the calls, texts and emails that follow a quote request.

Reach us any time at (954) 214-5705 or smoothmovingstorage1@gmail.com. Those are the same two ways to ask us a question about this page.

02 — What we collect

What a price needs, and the tick box.

When you fill in the quote form

• About the move: home, business or storage; the size; the ZIP code you are moving from and the one you are moving to; the floor at each end and whether there is an elevator; your preferred date and whether it can move.
• About you: your first name, last name, phone number and email address, plus anything you type in the notes box — a piano, narrow stairs, packing help.
• The language you picked for us to call you in, if you picked one.
• If you tick the contact box: that you ticked it, the time you ticked it, and the exact sentence that was on screen when you did. We store the wording so that what we have on file is the same sentence you actually read.

Collected automatically with the same form

• The web address of the page you sent the form from. The copy in our lead desk has everything after the question mark cut off; the copy our host keeps has the whole link.
• Ad click identifiers, if you arrived from a Google or Facebook ad — the utm parameters, gclid and fbclid that platform put in the link.
• How long the form took to fill in, and a hidden field that only automated bots fill in. Both exist to tell a person from a bot, and nothing else.
• The internet address (IP) your request came from. Every web server sees it, and the companies in section 05 keep it in their own logs, for security and for working out what broke. We do not use it to work out who you are.

When you sign a document we send you

If we send you an estimate, an invoice or an agreement, it opens as a web page. Agreements are signed at the bottom: you draw your signature with a finger or the mouse, or choose to have your name drawn in a signature style, and tick a box agreeing to sign electronically. Signing records, beside your name:

• Your signature, kept as an image, and the exact sentence you agreed to by ticking the box.
• The date and time you signed.
• The IP address your phone or computer was using.
• Your browser — the identifying line every browser sends with every request, naming the browser and the device.
• The country that IP address resolves to, and the time zone your device reports.
• A fingerprint of the document — a code computed from its exact text — so it can be shown later which version you signed.

These are what make the record mean anything later: without them there is only a note saying somebody once pressed a button. They are kept with that document — see section 08. Reading the document writes none of them: the record starts when you sign.

If we email you the document, or your signed copy, we use the email address you gave us for the move. The message comes from our own address and replies come straight to us.

What we do not ask for

No card number, no bank details and no Social Security number are collected anywhere on this website, and none of the documents we send you asks for one. If you call or text us, we have your number and whatever you choose to tell us — the same as any phone call.

03 — Why we collect it

To quote the job and show up.

• To work out a price for a move like yours and call you back, usually inside one business hour.
• To reach you about that quote, confirm the details and book the date.
• To find the address on move day and send the right crew and equipment.
• To know which ad brought you here, so we stop paying for the ones that bring nobody. That is the only thing the click identifiers are for.
• To keep bots out of the lead list.

We do not build a profile of you, and we do not use your details to sell you anything other than the move you asked us about.

04 — We do not sell it

Your number is not a product.

We also do not upload our customer or lead list to any advertising platform, and we do not build advertising audiences out of your phone number or your email address.

05 — Who else touches it

Five companies, all working for us.

We are two people with a truck, so the software we use is other people's. Each of these companies handles your details only to run our own systems, on our instructions, and none of them is allowed to use your details for their own marketing.

• Netlify hosts this website and receives the quote form. Your submission is stored in our account there and may be emailed to us.
• Google stores the lead in our own database (Google Cloud Firestore). That database is our lead desk — the screen we work from.
• Cloudflare runs the small program that alerts us the moment a quote arrives, and serves the document pages we send you. It keeps its own copy of the lead so the alert can be repeated and followed up, and a copy of each document with whatever you signed on it. It also turns a signed document into the PDF copy we send you.
• Resend sends the emails that carry a document or your signed copy, when we email them. It handles your email address, the message and the PDF attached to it, only to deliver them.
• Telegram is where that alert lands: a private chat that only the two of us are in.

We will also hand over information if the law actually requires it — a subpoena, a court order — and we would tell you unless we were forbidden to.

On your own device

While you are filling in the form, your answers are saved in your own browser for 24 hours so a wrong tap does not make you start over. That copy never leaves your device, it is cleared when you send the form, and the contact tick box is never part of it — a box that came back ticked by itself would not be your consent.

06 — Calls and texts

The box is optional, and STOP always works.

The last step of the quote form has a tick box next to your phone number, asking whether we may call or text you about your move, including automatically. It starts unticked, nothing pre-ticks it, and leaving it alone changes nothing about your quote — a person will still call you back.

Today nothing on our side texts you by itself. Every message comes from one of us, typed on the phone that also calls you, from (954) 214-5705. The tick box asks about automatic messages because permission would have to exist before anything could send one, not because something does.

If you do tick it and later change your mind, reply STOP to any text and the texts stop, or just tell us on the phone or by email and we mark the file. The details are on our text message terms page.

07 — Cookies and tracking

One advertising pixel, and that is it.

This site runs the Meta pixel, Facebook and Instagram's advertising tool. It records that a page was viewed and that a quote form was sent. It is not given your name, your phone number or your email address. It does set its own cookies, and Meta can connect the visit to a Facebook or Instagram account — that is what the pixel is for, and it is how we find out whether an ad worked.

If we switch on Google Analytics or Google Ads conversion tracking later, those tags will do the same kind of thing and this page will say so. There is nothing else on this site that follows you anywhere.

Browser settings, tracker blocking and Meta's own ad preferences all limit this, and blocking it does not break the site or the form.

08 — How long we keep it

Until you ask us to stop, mostly.

• The lead itself — the form you sent and the notes we add to it — stays in our lead desk and in our Netlify account until we delete it. There is no automatic schedule; ask us and it goes.
• The alerting copy at Cloudflare deletes itself automatically about four months after the lead arrives.
• A document we sent you deletes itself 90 days after we send it, and the link stops working on the same day. If you sign it, the clock restarts from your signature, and again whenever the document changes after that (a payment recorded against it, for example); your signature and the details in section 02 go with the document when it goes. If we replace a signed document with a corrected one, the copy you signed stays readable at its link for 90 days after the replacement.
• Your signed copy — the email and its PDF — is yours to keep. We may keep a copy of it in our own email as part of the paperwork for the job (see the last point).
• The draft in your own browser is gone 24 hours after you start filling in the form, or the moment you send it.
• If you moved with us, we may keep the paperwork for that job — what was quoted, what was charged — because a business has to be able to account for its own work.

09 — Your choices

Ask, correct, delete.

Call (954) 214-5705 or email smoothmovingstorage1@gmail.com from the address you used, or tell us the phone number you gave us, and we will:

• tell you what we hold about you;
• correct anything that is wrong;
• delete it, within 30 days, and tell you when it is done;
• stop calling, stop texting, or both.

If we have to keep something — the record of a job we actually did — we will tell you exactly what and why rather than quietly keeping it.

10 — Security and children

Locked as well as we can lock it.

The site is served over HTTPS, the lead desk is behind a login, and the only people who read it are the two of us who run the company. We are not going to promise you that no system can ever be broken into. If something happened that put your details at risk, we would tell the people affected.

This is a moving company. We do not aim any of it at children and we do not knowingly collect anything from anyone under 13. If that happened by accident, tell us and we will delete it.

11 — Changes

The date at the top is the version.

If we change how any of this works, we change this page and move the date. If a change matters to people who already gave us their number — a new kind of message, a new company touching the data — we will say so plainly here rather than hoping nobody rereads it.