01 — Who texts you
One of us, from the number that calls you.
We are a family-owned moving and storage company in Hollywood, Florida. When you
ask us for a quote and tick the contact box, one of us may text you about that
move — usually to say we have your request and that a call is coming. Every
message is typed and sent by a person, from
(954) 214-5705, the same number your call comes
from.
Nothing on our side sends a text by itself. There is no automatic reply, no
newsletter, no promotions list and no sequence of reminders. We do not send
marketing texts at all.
If that ever changes — if we set up anything that texts you without one of us
pressing send — this page says so before the first message goes out, and it says
what the machine sends and when.
02 — How you opt in
An unticked box, next to your own number.
On the last step of the quote form, underneath the phone number you just typed,
there is a tick box. The sentence beside it says that Smooth Moving & Storage
may call or text that number about your move, including automatically. Ticking
that box is the only way we start texting you, and we never add a number we were
given for something else.
That sentence covers automatic messages because permission has to be asked for
before anything could ever send one, not because anything does today. What
actually happens is described above: a person types it.
- It starts unticked and nothing on the page ticks it for you.
- It is not required. Leave it alone and you get the same quote, from the same person, on the same phone call.
- Consent is not a condition of any purchase. Nothing about your price, your date or your crew depends on it.
- We keep the receipt: that you ticked it, the moment you ticked it, and the exact sentence that was on your screen when you did.
03 — What we send
About your move, and nothing you did not ask about.
A text about the job you asked us to quote: that your request arrived, what we
understood — the size, the two ZIP codes, the date — so you can correct it, and
when you will hear from us. Written by the person who is going to call you, so it
says whatever your job actually needs.
If you asked us in Spanish or Russian, we answer in Spanish or Russian.
No price is promised by text and no date is held by text. The truck is confirmed by
a person on the phone, and a text from us never asks you to click anything to keep
your booking.
04 — How often
As many as the conversation needs. Usually one.
About one message per quote request, and then only what you and the person handling
your move actually say to each other. Nothing is scheduled and nothing repeats on
its own: if a second text arrives, somebody sat down and wrote it.
Anything you reply comes straight to us and one of us answers it. You are never
talking to software, and there is no queue you have been put in.
05 — When, and from what number
Daytime, and one number for everything.
We text during the day, not in the middle of the night. A request that comes in at
two in the morning waits until the morning, because the person who would answer it
is asleep.
Texts and calls both come from
(954) 214-5705. There is no second number and no
service sending on our behalf, so a message about your move is from the same phone
you can call back.
06 — What it costs
Nothing from us. Ask your carrier.
Message and data rates may apply. We do not charge you for text messages; your
mobile carrier may, depending on your plan.
This works on the major US carriers. Carriers are not liable for delayed or
undelivered messages, and delivery is never guaranteed — if a text does not reach
you, the phone call still does.
07 — How to stop
Reply STOP. That is the whole procedure.
Reply STOP to any message from us and the texting stops. Say it
in your own words and that works too: the person reading your reply is the person
who would otherwise have sent the next message. You do not have to explain and
there is no list to be removed from.
Reply HELP and you get our name and our number back. You can also
call (954) 214-5705 or email
smoothmovingstorage1@gmail.com
and ask us to stop, which works exactly as well.
Stopping the texts does not cancel your quote or your move, and it does not stop us
calling you about the quote you asked for. If you would rather we did not call
either, say so and we will write it on the job.
08 — Your number
Not shared, not sold.
We do not sell, rent or trade your personal information. Mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing purposes.
What we collect, who touches it and how to have it deleted is set out on our
privacy policy.